We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills. Email careers@fxspotstream.com with your resume and a cover letter.
FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
Client Services and Support Specialist – Tokyo
Location: MINATO-KU, TOKYO, JAPAN
FXSpotStream LLC (FSS) is seeking a Client Service and Support Specialist to join its team in Tokyo, Japan. The individual will have excellent communication and interpersonal skills. A strong understanding of the foreign exchange market is preferred but not essential, and full training on our price streaming Service will be provided.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Manage and/or monitor the functions of an electronic service
- Act as first point of contact in a customer service capacity for the service
- Provide technical and product support for the solution
- Perform market control, operations, and support functions of the service
- Interface with clients, liquidity providers and vendors in support capacity
- Troubleshoot incidents and issues from onset until conclusion
- Assist with the initial and ongoing documentation of market control, support and other processes and procedures
Qualifications
The individual should possess the following qualifications:
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical abilities
- Proficient in with MS Office and Google docs
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work different shifts
- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
- Fluency in Japanese, Chinese or Korean is a plus, but not required
- Education Bachelor’s or Associate degree in Finance, Business Administration, or a relatedfield
Associate- Sales & New Business (London)
Location: London
FXSpotStream Europe LTD (FSS) is seeking a dynamic Sales Associate to join our London team. The individual will report to the SVP Regional Head of Sales and New Business, EMEA. Travel, including extended stays as needed, should be expected.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Sales, marketing, and business development efforts for Europe, the Middle East, and Africa. Responsible for the sales of FSS to clients, liquidity providers and vendors, including demos of the FSS offerings
- Assist the team in prospecting and lead generation, including supporting Senior Sales Executives in client outreach and pipeline mgmt. and deal execution
- Establish, maintain, and expand long term client and LP relationships
- Assist with managing the sales CRM, track client interactions, and analyze sales data
- Manage and support, together with Relationship Management, technology and support staff, the onboarding of clients
- Participate in client meetings, presentations and Represent FSS at conferences and other industry events to enhance business development efforts
- Work closely with technology and Product teams on client and LP enhancements to the FSS offering
- Conduct market research to identify trends, competitor activity, and business opportunities
- Act as a point of contact for the LP and client, together with the Relationship Management team, providing escalation path to and from the support team and attending to LP/client issues and requirements promptly
Qualifications
The individual should possess the following qualifications:
- Minimum 1year of work experience in sales, preferably at an ECN or exchange, eFX Sales or PB at a bank or relevant technology vendor is preferred
- Strong FX product knowledge
- Selling skills: ability to identity, develop and articulate a complex proposition
- Strong understanding of LP/client business model, technical requirements, and workflows
- Strong interpersonal skills: ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem solving-ability to understand, articulate, structure, and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Knowledge of CRM Tool
- Excellent written and communication skills
- Client service and solution oriented
- Ability to work independently and in a team structure
Associate Client Relationship Manager (Jersey City, NJ)
Location: Jersey City, NJ
FXSpotStream LLC (FSS) seeks an outgoing and customer service-oriented individual to join the organization as an Associate Client Relationship Manager (RM) in a role that bridges the Onboarding and Sales functions. The position will be based in Jersey City and will require office attendance Monday through Thursday, with remote work on Fridays, and flexibility for occasional additional remote workdays.
The RM will be responsible for onboarding clients onto the FSS service and further cultivating the relationship by remaining the client’s primary point of contact. The RM will respond to client needs, educate clients about FSS’s services, provide excellent service, and continuously seek opportunities to generate higher trade volume and enhance the client experience.
The individual will report to the VP- Regional Head of Relationship Management (Americas).
Responsibilities
The RM will be expected to perform the following responsibilities. Other duties commensurate with the position may be assigned.
- Perform all functions necessary to successfully onboard the client onto the FSS Service.
- Assist with the initial and ongoing documentation of processes and procedures.
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Resolve any client issues promptly and professionally
- Identify low volume/dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities.
- Ensuring that CRM is kept up to date and call reports logged.
- Use knowledge of the market and competition to identify opportunities for the company.
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Optimize vendor relationships & provide excellent service to maintain FXSpotStream’ s strong reputation in the market.
Qualifications
The individual should possess the following qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a team framework, both with other RMs as well as across other functions
- Capable of building, fostering, and maintaining strong professional relationships.
- Strong troubleshooting and analytical abilities.
- Competency in making data driven decisions.
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work across multiple projects, yet identify and address exigent situations
- Action-oriented, entrepreneurial and adaptable
- Willingness to develop an in-depth knowledge of FSS’s business and service offerings
- Education: Minimum BA or BS degree
- 2-3 years of experience preferred