We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills. Email careers@fxspotstream.com with your resume and a cover letter.
FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
Associate Client Relationship Manager (Tokyo)
Location: Tokyo, Japan
FXSpotStream LLC (FSS) seeks an outgoing and customer service-oriented individual to join the organization based in our Tokyo, Japan office as an Associate Client Relationship Manager (RM). This role bridges the Onboarding and Sales functions. The RM will be responsible for onboarding clients onto the FXSpotStream service and cultivating the relationship by remaining the client’s primary point of contact. The RM will respond to client needs, educate clients about FSS’s services, provide excellent service, and continuously seek opportunities to generate higher trade volume and improve client experience.
Responsibilities
The RM will be expected to perform the following responsibilities, along with others as the company may assign from time to time:
- Perform all functions necessary to successfully onboard the client onto the FSS Service.
- Assist with the initial and ongoing documentation of processes and procedures.
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Resolve any client issues promptly and professionally
- Identify low volume/dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities.
- Ensuring that CRM is kept up to date and call reports logged.
- Use knowledge of the market and competition to identify opportunities for the company.
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Optimize vendor relationships & provide excellent service to maintain FXSpotStream’ s strong reputation in the market.
Qualifications
The individual should possess the following qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a team framework, both with other RMs as well as across other functions
- Capable of building, fostering, and maintaining strong professional relationships.
- Strong troubleshooting and analytical abilities.
- Competency in making data driven decisions.
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work across multiple projects, yet identify and address exigent situations
- Action-oriented, entrepreneurial and adaptable
- Willingness to develop an in-depth knowledge of FSS’s business and service offerings
- Education: Minimum BA or BS degree
- Professional working proficiency in Japanese is preferred
- 2-3 years of experience preferred